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Optimize Your Customer Experience

 

First impressions matter—and so do human relationships—which is why we take the extra step to help you manage and optimize every aspect of your brand's customer experience.

 

CPC provides a full suite of outsourced customer contact services, from staffed live chat, live text and live social media services, to traditional inbound/outbound phone agents and IVR/automation to establish contact with new, existing and potential customers, while building lasting brand, business, and customer loyalty.

 

SERVICES

Our services cover the full range of customer contact needs:

Live Chat Service

Our team is comprised of subject matter experts in live chat that will facilitate the optimal live chat customer experience for your brand. Whether utilized for customer acquisition, service/care or technical support, our customized approach to chat includes strategy, design and knowledge base development, along with time-tested tactics and best practices that ensure the most seamless and effective real-time communication for your business.

Text Messaging

Giving your customers the opportunity to communicate through a channel they use every day produces amazing results—optimizing customer contact and follow-up, improving efficiency and value for appointment confirmations, event reminders, subscription reminders, and more. In addition to our fully-hosted automated text/SMS solutions, we also provide compliant peer-to-peer (P2P) text messaging delivered by live agents.

Outbound Live Operators

Our powerful network of specialized agents provides the personal interaction that no other form of communication can match. Our outbound live operators place calls, generate leads, set appointments, convert sales, and conduct market research, and our experienced team will assist in crafting compelling program scripts to ensure maximum response and conversion rates.

Text Messaging
Inbound Live Operators

Live representatives develop a personal relationship with your customers that simply cannot be replicated through automation. Our all US-based inbound live operators are specially trained to provide impeccable customer service and detailed data capture and delivery, whether it be to receive requests, process orders, convert prospects into sales, handle after-hours calls, or meet the needs of any customized inbound campaign. 24/7 coverage is provided, along with insightful dashboard reporting customized to your company's needs.

Automated Calling (Voice Broadcasting)

Contact hundreds—or even thousands—of existing customers simultaneously with a prerecorded, customized message. Our automated calling service offers a time- and cost­–efficient way to communicate timely messages, maintain customer relations, and provide follow-up to other campaigns.

Automated Calling (Voice Broadcasting)

Contact hundreds—or even thousands—of existing customers simultaneously with a prerecorded, customized message. Our automated calling service offers a time- and cost­–efficient way to communicate timely messages, maintain customer relations, and provide follow-up to other campaigns. We also offer personalized automated voice messages that can include individualized customer information, such as shipping or delivery information, address, phone number, etc.

800 Number Locators & Call Recording

With 800 Number Locators, you can geographically route calls based on zip code, phone number, menu choices or other customized routing options, allowing customers to find their closest and most convenient location. Our advanced custom locators feature call recording, real-time call reporting, and name/address matching for unparalleled quality control, analysis, and database development.

Customized Toll-Free Numbers

Our advanced features for toll-free numbers include call recording, real-time call reporting, and name/address matching for unparalleled quality control, analysis, and database marketing. Calls can be geographically routed based on zip code, phone number, menu choices or other customized routing options, allowing customers to find their closest and most convenient location. Customized GPS development delivered through mobile/text/IVR/web is available as well, to accommodate any operational business need. 

ABOUT

Founded in 2002, CPC is a boutique consulting agency based in Los Angeles with a team of seasoned professionals who bring over 25 years' experience in customer communications.

 

We support the marketing, sales, and customer care efforts of a range of clients, including major Fortune 50 media, automotive and telco/wireless companies, higher education institutions, consumer products manufacturers, logistics and utility companies and retail businesses.

 

CPC's CEO, Jeff Felman, is a member of the Data & Marketing Association (DMA) and the Professional Association for Customer Engagement (PACE).

 

SOLUTIONS

Here are some examples of active projects we are currently managing for our clients:

(highlight images below to learn more)

 

INDUSTRIES

Cable and Broadband

Telecom and Wireless

Education

Retail

Energy and Utilities

Logistics

Project solutions we provide to clients include:

 

New Customer Acquisition

Product Sales

Pre and Post-Sales Support

Retention

Customer Care

Collections

Technical Support

Equipment Troubleshooting and Repair

 

CONTACT

Inquiries
Let's Talk!

For any inquiries, questions or commendations, please call: 877.453.3700 or fill out the following form

877-453-3700  phone / fax

 

sales@cpcmedia.com

www.cpcmedia.com

#OptimizeTheExperience

#TranscendTheTransaction

CPC has offices in the following locations: 
Los Angeles, CA
Philadelphia, PA

Washington DC

 

Corporate Headquarters: 

Los Angeles, CA  |  Continental Park
1500 Rosecrans Avenue, Suite 500
Manhattan Beach, CA 90266